You can probably think of at least one conversation in which you felt completely connected to the person you were talking with – and at least one conversation you left feeling dissatisfied because of a lack of understanding between you and the other person.
Although you can’t guarantee that every conversation will be great, you can learn skills to make communication easier and more satisfying. Even if you’re already a good communicator, consciously thinking about what you do to communicate well can help you improve your skills and use them even when you’re upset or unsure of what to say, such as in a particularly difficult conversation.