Patients expect our business and administrative services to run as efficiently as possible and we’ve accomplished impressive results since standardizing and consolidating our back office services. Since 2012, we’ve achieved more than $300 million in cost savings and other benefits. By 2018, we expect that amount to grow to $366 million annually. The Shared Service Center in Roseville is one part of this larger effort.
Our Shared Service Center serves as a “central hub” that brings together multiple business service departments under one roof, allowing employees to collaborate, follow best practices and efficiently use the latest technology. Sutter Shared Services has more than 1,500 employees working in six business lines: Human Resources, Finance, Revenue Cycle, Supply Chain, Biomedical Equipment and Credentialing Verification.
In addition to helping create greater efficiencies, the Shared Service Center also serves as a model of innovation for Sutter Health. The Roseville center contains numerous unique features:
- Our design promotes teamwork. We group employee workspaces by function, as a series of “neighborhoods,” to create a sense of community. We further encourage collaboration by eliminating cubicle walls and lowering partitions.
- The 300,000 square-foot building features an open floor plan without private offices. All employees, including managers and executives, work side-by-side.
- It’s nearly paperless with no large file cabinets and very few copy machines. A document management center scans all incoming and outgoing paper documents. Each employee workstation features dual-screen monitors to compare files or documents.
- The building features 120 wireless access points and a Voice Over Internet Protocol phone system. It also includes multimedia training and conference rooms, high-tech video and door security and white-noise technology to ensure a quiet workplace.
In the Sutter Health network, we’re committed to delivering high-quality care that’s more affordable. We continually look for innovative ways to improve efficiencies, share best practices and increase cost-effectiveness throughout our entire Northern California network. The Shared Service Center helps us as act as a role model in making healthcare more affordable.